KYC and Verification

At Millioner, verifying your identity is a fundamental part of our commitment to maintaining a secure and trustworthy gaming environment. This process, known as Know Your Customer (KYC), is essential for several reasons. It helps us prevent fraud, combat money laundering, and ensure that all our players meet the legal age requirements for online gambling. By confirming who you are, we protect both your interests and the integrity of our platform. This commitment to security underpins everything we do at Millioner, providing a safe space for your entertainment.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard regulatory requirement for financial institutions and online gambling operators worldwide. For Millioner, it means collecting and reviewing specific documentation from you to confirm your name, address, and date of birth. This process is not just a formality, it is a critical measure to comply with anti-money laundering (AML) laws and other financial regulations. It helps us understand who is using our services and ensures that we are not inadvertently facilitating illegal activities.

Verification may be required at various stages of your journey with Millioner. Typically, it is initiated when you register an account, especially before your first withdrawal. However, we reserve the right to request verification at any point during your relationship with us, including:

• Upon reaching certain deposit or withdrawal thresholds.
• If there are changes to your personal information.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• As part of periodic reviews mandated by our licensing authority.
• If you attempt to make a withdrawal to a payment method not previously verified.

Prompt completion of verification requests helps avoid delays in processing transactions or accessing certain features of your Millioner account.

To complete the verification process, you may be asked to provide several types of documents. These documents help us confirm your identity, address, and ownership of payment methods. The specific documents requested will depend on the information we need to confirm and the level of verification required. All documents must be clear, valid, and show all relevant details. Please ensure that any copies you provide are complete and legible, with no information obscured or cut off.

To verify your identity, we typically require a copy of one of the following government-issued identification documents:

• Passport: A copy of the full photo page.
• National ID Card: A copy of both the front and back of the card.
• Driver's License: A copy of both the front and back of the license.

The document must be valid, not expired, and clearly show your full name, date of birth, photograph, and signature. The entire document must be visible in the image provided.

To verify your residential address, we require a document issued within the last three months, clearly showing your full name and current address. Acceptable documents include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank statement or credit card statement.
• Government-issued correspondence (e.g., tax statement).

The document must be dated within the last 90 days and display the logo or name of the issuing authority. Screenshots of online statements are acceptable, provided they show the full page, including the issuer's name and date.

To ensure the security of your transactions and prevent unauthorized use, we may also require verification of the payment methods you use to deposit or withdraw funds. The specific requirements vary depending on the payment method:

• Credit/Debit Cards: We may request a copy of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. The first six and last four digits of the card number, your name, and the expiry date must be visible.
• E-wallets (e.g., Neteller, Skrill): A screenshot of your e-wallet account profile page showing your registered name and email address or account ID.
• Bank Transfers: A copy of a bank statement showing your name, account number, and recent transactions to or from Millioner.

This step confirms that the payment method belongs to the registered account holder at Millioner, preventing third-party transactions.

In certain circumstances, particularly for larger transactions or if required by regulatory obligations, Millioner may request information regarding your source of funds (SoF) or source of wealth (SoW). This is part of our enhanced due diligence (EDD) procedures. This may involve providing documentation that demonstrates the origin of the funds you use to gamble, such as:

• Bank statements showing accumulated savings.
• Payslips or employment contracts.
• Proof of inheritance or property sale.
• Business ownership documentation.

These requests are made to comply with anti-money laundering regulations and are handled with the utmost confidentiality. We understand that these requests are more intrusive, but they are essential for maintaining a compliant and secure operating environment.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review is completed within 24-48 hours. However, during peak times or if additional information is required, this timeframe may be extended. You will be notified via email or through your Millioner account if your documents are approved, rejected, or if further information is needed. To expedite the process, please ensure all submitted documents meet the specified requirements and are clear and legible.

At Millioner, we take the security of your personal information very seriously. All documents submitted for verification are handled in strict accordance with our Privacy Policy and relevant data protection regulations, including GDPR. Your documents are stored securely on encrypted servers and are only accessible to authorized personnel who require access for verification purposes. We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. We will never share your documents with third parties without your explicit consent, except where legally required.

Millioner operates under strict anti-money laundering (AML) regulations. These regulations are designed to prevent criminal activities such as terrorism financing and financial fraud. Our KYC and verification processes are integral to our AML compliance framework. By verifying your identity and, when necessary, your source of funds, we contribute to global efforts to combat financial crime. We continuously monitor transactions and account activity for any suspicious patterns. Any suspicious activity is reported to the relevant authorities, as legally mandated, without prior notification to the account holder.

A core principle of responsible gaming at Millioner is preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction) to open an account or gamble on our platform. Our verification process includes stringent age verification checks to confirm that all our players meet the legal age requirement. If we suspect that an account holder is underage, the account will be immediately suspended, and all funds may be frozen. We are committed to protecting minors and promoting responsible gaming practices.

While we strive for efficient verification, delays can sometimes occur. Common reasons for delays include unclear documents, expired identification, or discrepancies between the information provided during registration and the documents submitted. If your verification is delayed or unsuccessful, our team will contact you to explain the issue and request further information or clarification. It is crucial to respond promptly to these requests to resolve any issues. Failure to complete verification successfully may result in restrictions on your account, including limitations on deposits, withdrawals, or even account suspension or closure, in accordance with our Terms and Conditions.

If you have any questions about the KYC process, require assistance with submitting your documents, or encounter any issues during verification, our customer support team is available to help. You can reach us through the contact methods provided on our website. Please provide as much detail as possible regarding your query so we can assist you efficiently. Our team is trained to guide you through each step of the verification process at Millioner and ensure a smooth experience.