Responsible Gambling

At Millioner, we are dedicated to providing an entertaining and responsible online gaming environment. We understand that for most of our players, gambling is a form of recreation, a source of enjoyment and excitement. However, we also recognise that for a small number of individuals, gambling can cease to be fun and may lead to problems. Our commitment to safer gambling is therefore paramount, forming a core principle of our operations. We strive to protect our players from the potential negative consequences of gambling, to prevent underage access to our services, and to ensure that all players can manage their gaming responsibly.

This commitment is reflected in the tools and resources we provide, designed to empower you to maintain control over your gambling activities. We continuously review and update our policies and procedures in line with best practices and regulatory requirements set by our licensing authority. Our support team is trained to identify and assist players who may be experiencing difficulties, offering confidential advice and directing them to appropriate support services. Millioner believes that a safe player is a happy player, and we are here to support you every step of the way.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial in addressing potential issues before they escalate. Problem gambling is not just about losing money, it often involves a loss of control, an obsession with gambling, and a continuation of the behaviour despite negative consequences.

Some common signs include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling preoccupied with gambling, constantly thinking about it.
• Attempting to cut down or stop gambling but being unable to do so.
• Gambling to escape from problems, anxiety, or depression.
• Lying to family and friends about the extent of your gambling.
• Chasing losses, believing you can win back money you have lost.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling restless or irritable when trying to cut back on gambling.

If you identify with several of these signs, or if friends or family express concerns about your gambling habits, it may be time to seek help. Millioner encourages open communication and provides resources to assist you in this process.

Maintaining control over your gambling activities is key to ensuring it remains an enjoyable pastime. Millioner advocates for a balanced approach to gaming, where entertainment is prioritised over financial gain. Here are some practical tips to help you keep your gambling fun and under control:

• Gamble for entertainment, not as a source of income: View gambling as a leisure activity with a cost, similar to going to the cinema or a concert.
• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing and do not exceed that amount.
• Set a time limit: Determine how long you will play and ensure you stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and resist the urge to try and win back money you have lost by increasing your stakes or playing for longer.
• Do not gamble when stressed, upset, or under the influence: Emotional states or impaired judgment can lead to poor decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain hobbies, social activities, and work-life balance.
• Take regular breaks: Step away from the game periodically to clear your head and reassess your spending and time.

By following these guidelines, you can help ensure your experience at Millioner remains positive and controlled.

Millioner provides a range of tools to help you manage your gambling effectively. One of the most important features is the ability to set personal limits on your account. These limits are designed to give you control over how much money you can deposit, lose, or wager within a specified timeframe.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Millioner account over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (total wagers minus total wins) reach this threshold, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can set a maximum total amount you are allowed to wager over a daily, weekly, or monthly period. This helps control the overall volume of your betting activity.

You can set or adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase a limit will involve a cool-off period before becoming active, allowing you time to reconsider your decision. This measure is in place to protect you from impulsive changes that might negatively impact your control.

If you feel you need a short break from gambling, Millioner offers Time-Out and Cool-Off period options. These tools allow you to temporarily restrict access to your account for a defined duration, giving you space to reflect and regain perspective.

• Time-Out: This option allows you to take a short break from gambling, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log into your Millioner account, deposit funds, or place bets. Once the specified period ends, your account will automatically be reactivated.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be set for slightly longer durations, often extending up to a few months. During this period, your account will be inaccessible. Reinstatement of your account after a Cool-Off period may require you to contact our customer support team, providing an additional layer of consideration before resuming play.

These temporary breaks are effective ways to manage your gambling if you feel your habits are becoming problematic, or if you simply wish to take a step back and reassess your relationship with gaming. You can activate these options through your account settings or by contacting our support team for assistance.

For individuals who feel their gambling has become a significant problem, Millioner offers a comprehensive Self-Exclusion program. This option allows you to permanently close your account for an extended period, or indefinitely, preventing you from accessing any gambling services on our platform.

• Duration: Self-exclusion periods typically range from six months to five years, or you can opt for an indefinite exclusion.
• Effect: Once self-excluded, you will be unable to log in, deposit funds, or place bets on Millioner. We will also take reasonable steps to prevent you from opening new accounts during your self-exclusion period.
• Communication: During your self-exclusion, we will cease all marketing communications to you.
• Reactivation: Reinstating a self-excluded account is not automatic and requires a formal request after the minimum exclusion period has passed. A mandatory cool-off period will apply, and our support team will conduct a thorough review to ensure that reactivation is appropriate and responsible.

Self-exclusion is a serious commitment and should be considered carefully. If you choose to self-exclude, we strongly recommend that you also consider self-excluding from any other gambling operators you may use. Our customer support team can guide you through the self-exclusion process and provide information on further support.

Protecting minors from accessing gambling services is a fundamental responsibility at Millioner. Our services are strictly for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures to prevent underage individuals from registering and playing on our platform.

• Verification Process: During registration, all players are required to confirm they are of legal gambling age. We then conduct electronic verification checks using third-party databases. If these checks are inconclusive, we will request documentation, such as a passport or driving licence, to confirm identity and age.
• Account Suspension: Any account found to belong to a minor will be immediately suspended, and any funds or winnings will be forfeited.
• Parental Controls: We encourage parents and guardians to utilise parental control software to restrict access to gambling sites. Various software solutions are available that can block specific websites or categories of content.
• Responsible Guardianship: We also advise parents and guardians to keep their Millioner login details confidential, ensure children do not have access to their gambling accounts, and educate minors about the risks associated with underage gambling.

Millioner is committed to maintaining a safe environment for all users, and preventing underage gambling is a critical part of this commitment.

To help you monitor your gambling activity and maintain awareness of the time you spend playing, Millioner provides Reality Checks and Session Reminders. These features are designed to prompt you periodically, encouraging you to take breaks and reflect on your gaming session.

• Reality Checks: This tool allows you to set regular pop-up reminders during your gameplay. For example, you can set a Reality Check to appear every 30 minutes, 60 minutes, or longer. When the reminder appears, it will typically display information such as the duration of your current session, your net winnings or losses during that session, and options to continue playing, view your transaction history, or end your session.
• Session Reminders: Similar to Reality Checks, Session Reminders are designed to help you keep track of how long you have been playing. You can set these reminders to appear at predetermined intervals, prompting you to consider if you wish to continue playing or take a break.

These prompts serve as valuable interrupters, giving you an opportunity to pause, assess your current state, and make an informed decision about whether to continue playing. You can enable and customise your Reality Check and Session Reminder settings within your Millioner account.

Understanding your own gambling behaviour is the first step towards responsible gaming. Millioner encourages all players to regularly undertake a self-assessment to evaluate their gambling habits. This can help you identify if your gaming is becoming problematic and allows you to take proactive steps to maintain control.

Consider the following questions honestly:

• Do you spend more money on gambling than you can afford?
• Do you spend more time gambling than you intended?
• Have you tried to cut down on gambling but failed?
• Do you feel anxious, guilty, or irritable when you think about gambling or when you are not gambling?
• Has gambling caused any problems in your relationships, work, or finances?
• Do you ever lie about the amount of money or time you spend gambling?
• Do you gamble to escape from problems or feelings of sadness?
• Have you ever borrowed money or sold anything to gamble?
• Do you chase losses, trying to win back money you have lost?
• Do you find it difficult to stop gambling once you have started?

If you answered yes to several of these questions, it may indicate that your gambling is becoming a concern. We recommend reviewing the responsible gambling tools available on Millioner and considering seeking further support. Taking a self-assessment is a private and confidential process, designed purely for your benefit to promote healthier gambling habits.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)