Privacy Policy

Welcome to Millioner. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Millioner collects, uses, stores, and discloses your personal information when you use our website, services, and applications. It also details your rights regarding your data.

By accessing or using Millioner's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described, please do not use our services. This policy is an integral part of our Terms and Conditions.

We collect various types of information to provide and improve our services to you. This includes:

• Identity Data: This includes your first name, last name, date of birth, gender, and nationality. We require this to verify your identity and ensure you meet legal age requirements for gambling.
• Contact Data: Your residential address, email address, and telephone numbers. We use this to communicate with you about your account, promotions, and important service updates.
• Financial Data: Details about your payment methods, such as bank account details, credit/debit card numbers, and e-wallet information. We process this for deposits and withdrawals, though we do not store full payment card details on our servers.
• Transaction Data: Information regarding your deposits, withdrawals, wagering activity, and other transactions made through Millioner.
• Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, your interests, preferences, feedback, and survey responses. This helps us tailor your experience.
• Usage Data: Information about how you use our website, products, and services. This includes pages visited, time spent on pages, and clickstream data.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Verification Data: Documents you provide to verify your identity, such as copies of identification documents, utility bills, or bank statements. This is crucial for our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

Millioner uses your personal data for several purposes, always in accordance with applicable data protection laws:

• To Provide and Manage Your Account: This includes setting up your account, verifying your identity, processing your transactions, and managing your gameplay.
• To Improve Our Services: We analyse usage patterns and feedback to enhance the functionality, performance, and user experience of Millioner.
• For Security and Fraud Prevention: We use your data to detect and prevent fraudulent activities, money laundering, and other illegal actions. This protects both you and Millioner.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet our licensing authority's requirements, AML laws, and other legal mandates.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• For Marketing and Promotional Communications: With your consent, we may send you information about promotions, bonuses, and new games offered by Millioner. You can opt out of these communications at any time.
• To Personalise Your Experience: We may use your data to tailor content, offers, and services to your specific interests and preferences.

We rely on the following legal bases for processing your personal data:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as our Terms and Conditions, to provide you with our services.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Millioner is subject, including AML and KYC regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw consent at any time.

Millioner may share your personal data with third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Regulatory Bodies and Law Enforcement: We disclose information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies, for fraud prevention, AML compliance, and other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share your data with our corporate affiliates for operational purposes, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties for their independent marketing purposes.

Millioner implements robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology.
• Secure servers and firewalls to protect against external threats.
• Access controls and authentication procedures to restrict access to personal data to authorised personnel only.
• Regular security audits and vulnerability assessments.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. We encourage you to use strong, unique passwords and keep them confidential.

You have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Right to Restrict Processing: You can request that we limit the way we use your data in certain circumstances.
• Right to Object to Processing: You can object to the processing of your personal data where we are relying on a legitimate interest.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Millioner uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Used to recognise you when you return to our website, allowing us to personalise our content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The duration of your active account with Millioner.
• Legal and regulatory obligations, such as AML regulations which often require retaining transaction data for a specific period (e.g., five years after the end of the business relationship).
• The need to resolve disputes or enforce our agreements.

When your data is no longer required, we will securely delete or anonymise it.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection. When we transfer your data internationally, Millioner takes appropriate safeguards to ensure your data receives an adequate level of protection. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing standard contractual clauses approved by the European Commission.
• Relying on your explicit consent or other legal grounds where applicable.

Millioner's services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how Millioner is protecting your information.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.